Frequently asked questions

Learn more about Bounce LED

We want to ensure we provide not only the best in LED lighting technology, but also the best advice. These are some of the most common questions we get from our customers in the signage & shopfitting industries. If you can’t find the answer you are looking for, or have any further questions, contact our friendly team for tailored advice and support. And don’t forget to check out our blog for more LED lighting tips and advice.

Delivery

The Bounce LED Range is available for shipping to customers in Australia and New Zealand.

To view our range of LED lighting and Signage products, navigate the menu above. Or head to our contact page and get in touch with your local sales representative.

Unfortunately we do not ship internationally at this time. Our products are only available in Australia and New Zealand.

Pre-booked collections are only available from our Sydney warehouse. Please contact the team at [email protected] to arrange a pick up order.

Pick up is available from Bounce LED, 2 Chapel Street, Marrickville, NSW 2204.

Products & Services

We partner with world-leading brands to provide you with reliable, high efficiency, end-to-end illumination solutions.

Whether you are looking for high-performance modules, like our exclusive range from Principal Sloan, the latest LTech control gear, Mean Well power supplies or WAGO wiring connectors, the options from our brand partners have you covered.

We also partner with LetterTech, Australia’s leading supplier of quality Letter Bending Machines, to bring you advice and workshops.

The Bounce LED range has a variety of products that are suitable for both indoor and/ or outdoor use.

Please check the individual product specifications carefully to ensure the product you have selected is suitable for its intended use.

At Bounce LED, we have a range of innovative LED lighting products suitable for countless lighting and signage projects.

From channel letters to cabinet lighting and lightboxes, to LED Neon, our range is suitable for all commercial, architectural, shopfitting and signage projects – big or small.

Head to our LED Lighting and Signage pages to find out more, or to find the best LED for your project, contact our expert team.

Most of our products come with a 3, 5, or 8 year warranty. Please reference each product’s individual specification sheet for more detail on specific warranty periods. These can be found on each product page of our website.

You can also download our general warranty information here.

If you wish to get in touch to discuss a warranty, please head to our contact page and fill out our enquiry form.

Bounce LED is supply only, and does not offer installation services.

Please ensure you have a free LED layout completed for correct placement of your LEDs. Our layout services include Bounce Wizard, our online LED estimation tool, or for an on-demand custom layout, contact our team of experts at Bounce Studio.

Send your project details to [email protected] or fill in the enquiry form on our Contact page and we’ll get back to you within 48 hours.

We work hard to bring the latest in LED illumination technology to the signage and shop-fitting industries. Our carefully considered range is concise yet comprehensive enough to cover nearly all modern illuminated sign applications.

Our free quoting and LED layout services ensure that you are using the right products for your project every time.

Yes, all Bounce LED lighting products are dimmable. You can buy dimmable controllers and kits here.

The average lifespan of an LED is 50,000 hours. For a light that is on for 12 hours a day, that is approximately 11 years.

Our products come with a 5-8 year warranty. Please reference each product’s individual specification sheet for more detail on specific warranty periods. These can be found on each product page of our website.

LED lights are the better option when it comes to shopfitting and signage projects. They have lower energy consumption, are more environmentally friendly, have a longer lifespan, improved physical robustness, and are small in size than regular lighting products.

LED Lights are free from hazardous materials and have an even lower environmental footprint if recycled.

To recycle your LED products contact your local Business Recycling Centre: https://businessrecycling.com.au/

Orders

To ensure you are ordering the correct number of modules for your LED lighting project, we recommend using Bounce Wizard – our free online LED layout tool.

You can find out more and launch Bounce Wizard here *link to Bounce Wizard page*.

We also offer on-demand custom LED layout services in our Bounce Studio. Our team of specialists will build your layout and provide a quote within 48 hours, at no extra cost! Ideal for special projects and unique signs.

Simply send your project details to [email protected] and we’ll get to work.

Our LED Modules are sold in bag quantities, and our LED Strip and Neonflex products are sold in reels of 5M or 10M rolls. Please see each individual product page for pack quantities.

There are no minimum order quantities for bags and/or reels.

To place an order you can either call our friendly team on 02 9517 3222, or send an email to [email protected].

For a custom quote, please head to the contact page to fill out our enquiry form and the team will get back to you within 24-48 hours.

Unfortunately our products are not available to buy online. To make an order, please call us on 02 9517 3222 or send an email to [email protected]

For shipping within Australia, all orders received by 2.00pm are dispatched same-day on overnight freight, with next business day delivery available Australia-wide.

If you wish to get in touch about a recent order, please call us on 02 9517 3222, or head to our contact page and fill in the enquiry form.

Order cancellations must be received in writing to [email protected] prior to daily dispatch at 2pm. Cancellations received after 2pm are considered a Change of Mind Return.

Returns, exchanges & refunds

Any change of mind returns must be communicated in writing to [email protected] within 7 days of receipt of goods.

Any change of mind returns must be communicated in writing to [email protected] within 7 days of receipt of goods.

Any change of mind returns must be communicated in writing to [email protected] within 7 days of receipt of goods.

Customer Reviews

Talk to our friendly team

Being 100% Australian owned & operated, our friendly team is always on hand to discuss all things LED. Send through your sign artwork and we’ll be happy to provide a custom LED layout along with pricing in 48-72 hours.

Kim Kennedy

NSW, ACT, VIC, QLD & NT

Kim Kennedy

NSW, ACT, VIC, QLD & NT

Simeon Krecklenberg

SA & TAS

Simeon Krecklenberg

SA & TAS

Adrian Lu

WA